配送ポリシー

Shipping Policy

At Mopa, we aim to make your shopping experience convenient and transparent by providing clear information about shipping, delivery times, and order tracking.

Shipping Origin and Carrier

Our products are shipped from our fulfillment facilities in Asia.

We primarily use Yanwen Logistics to manage international shipments. The delivery service available to you will depend on your destination.

Order Processing

Orders require processing and preparation before being handed over to the shipping carrier.

Processing time is separate from shipping transit time. Estimated delivery dates shown at checkout should account for the applicable processing and shipping arrangements.

Estimated Shipping Times

Based on our current logistics arrangements, typical shipping transit estimates are:

North America and European Union: 6–10 business days
Germany: Approximately 6 business days
Eastern Europe: Approximately 8 business days
Asia: Approximately 4 business days
Expedited shipping: 5–8 business days where this service is available

These are estimates after dispatch, not guaranteed delivery dates. Delivery times may vary due to customs processing, carrier delays, destination, or other circumstances beyond our control.

For destinations not specifically listed, please refer to the estimated delivery window displayed at checkout.

Shipping Costs

Shipping charges depend on the delivery destination, order value, and available shipping methods.

The applicable shipping fee will be displayed at checkout before payment.

Any available free-shipping promotions or eligibility conditions will also be shown at checkout.

Order Tracking

Tracking information will be provided when available through our fulfillment and shipping processes.

Please note that tracking updates may take some time to appear after the shipment has been handed over to the carrier.

Shipping Address Accuracy

Please ensure your shipping address and contact details are accurate when placing your order.

If you notice an error in your shipping information, contact us as soon as possible. Changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

Damaged, Incorrect, or Missing Items

If you receive a damaged or incorrect item, or experience a delivery problem, please contact our customer support team with your order number and relevant details.

We will review the situation and explain the available resolution in accordance with our policies and applicable consumer rights.